How to obtain requester organization in Jira Automation Smart values

[Vladimir Hudjan]

Hello,

What I noticed is that even if the customer belongs to the organization, Jira won't automatically set the Organizations field once the issue is created.

My goal is to create an automation that will set the Organizations field based on the organization to which the requester belongs.

I tried to use {{requester.organizations}} but its empty string. 

[Melo · Accepted solution]

Hi @Vladimir Hudjan,

I am afraid it will be a bit more complicated if you want to use it in A4J. Here is the Atlassian documentation describing the steps: https://confluence.atlassian.com/jirakb/automation-to-add-all-the-organizations-to-the-ticket-that-the-reporter-is-part-of-1115679210.html  

Another option is the "Share with" option by default when using the portal. When a customer submits a request through the portal, they have the option to select which organization to share the request with. This is done through the "Share with" drop-down field.

You can find more information about it here:https://confluence.atlassian.com/jirakb/everything-we-should-know-about-customer-organizations-in-jira-service-management-projects-1224782662.html

I hope it helps.

Cheers,

Melo

[Vladimir Hudjan]

This solution works for me:
https://confluence.atlassian.com/jirakb/automation-to-add-all-the-organizations-to-the-ticket-that-the-reporter-is-part-of-1115679210.html  

Thank you a lot for your reply, Melo. 

Best Regards,
Vladimir