Hi,
I gave a talk on ITSM at the Your Journey With the Atlassian Cloud 2021 sponsored by Atlassian in July. I was wondering if you would like a speaker for a future event on the same topic.
Abstract: Transitioning to a new IT Asset & Service Management can be challenging and overwhelming! Finding the balance between a traditional effective help desk process, while finding ways to communicate with agile teams throughout the organization can feel like comparing apples to hippos. With an eye toward continuous improvement, this talk covers a case study of deploying JSM. As an organization decided to retire their current system and move to JSM, it gave us the opportunity to evaluate their current processes within their asset and service management team, design a user friendly interface, implement ITIL best practices, and integrate with Jira Software. Kathi will cover key steps to include in your implementation strategy, an outline of our agile approach, and discuss lessons learned.
I would love the opportunity to enhance my skills and capture constructive feedback! Please reach out if you are interested in me speaking!
Shout out to you @Kathi Paquet 🙌 It was amazing to have you at our event in July!
I enjoyed it and am thankful for the opportunity!