Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Zephyr App Project reindex problem, post server to cloud migration

Shubham Burghate January 24, 2022

Hi All,

Recently we face one problem post Jira server to cloud migration with zephyr plugin below is the error:

"errorType":"ERROR","clientMessage":"We encountered some problems during processing this request. Please try again!","errorCode":111}"

The migrated project is not able to reindex zephyr plugin execution, we spent hours to figure out what's wrong with migration as we have got the post migration logs which shows all data migration completed successfully but that R&D we did for hours will definitely saves your time and solve issue quickly!

We have all data from plugin just missing the Test execution data and it will only available to view post successful test execution reindex for migrated project from zephyr app configuration. 

Solution: Add the jira-addon-user to the administer project permission and also browse and edit permission in project permission scheme, and then try reindex for Execution it will work. 

Here is link for migration of zephyr app from server to cloud:



Log in or Sign up to comment
Taranjeet Singh
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 24, 2022

@Shubham Burghate Thanks for sharing this Zephyr app migration issue and its resolution. This is super useful for new customers/users looking to migrate from server to cloud.

Like # people like this
Shubham Burghate January 24, 2022

Yes @Taranjeet Singh , while searching for error we have not find anything similar hence thought of writing  this,it would help more people and solve problem quickly!

Tatyana Yatskovskaya March 23, 2022

thanks for posting the solution, @Shubham Burghate

I also wanted to post here this documentation article with a short video:

It explains how to use Zephyr Migration Tool (a special tool written by SmartBear) that helps migrate data from Jira Server to Jira Cloud.

Like # people like this
Keighley Williams September 1, 2022

this doesn't work if you already have Jira cloud installed, and you only need to affect a handful of projects?

Any other ideas please?

Mercedes MarottaKelly March 30, 2023

@Taranjeet Singh , I got the same error yesterday. But we had always haft JIRA for Cloud.
And we have re-indexed a project in Zephyr without any problems. several times.
What to do in that case?

AUG Leaders

Atlassian Community Events