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Is the JCMA/CCMA email check case sensitive?

Rob Horan
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Jun 14, 2022

Last week one of my Jira cloud migrations failed because the number of users exceeded the limit of 50 users on the cloud site.  There were definitely only 49 licensed users.  However, some of those users already existed in the cloud.  When migrating from server to cloud it seems that the email address associated with several cloud users was all in lower case, while the email address associated with those same users was in mixed case in Server.  For example, John Doe might be johndoe@example.com in the cloud, while in Server the address might have been JohnDoe@example.com.

Does the JCMA/CCMA interpret these as two distinct and different email addresses?

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Hnisha Patel
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 24, 2022

Hi Rob,

JCMA email check is not case sensitive, so it should see those emails as 1 and not consider them as separate. Were you able to get past this check since you posted the question? 

I'm sure you have seen this document before, but here is a reference to how users and groups are migrated with JCMA: https://support.atlassian.com/migration/docs/determine-your-user-migration-strategy/#Migrate-Jira-users-with-the-Jira-Cloud-Migration-Assistant

Cheers!

Hnisha

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