create ServiceDesk internal comment in scriptrunner is not working

[Amro Hassaan]

This sample code to create internal comment from Adaptavist scriptrunner sample defaults to creating external comment, which is not correct

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.util.json.JSONObject

final SD_PUBLIC_COMMENT = "sd.public.comment"

def commentManager = ComponentAccessor.getCommentManager()
def user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()

def properties = [(SD_PUBLIC_COMMENT): new JSONObject(["internal": true])]
commentManager.create(issue, user, "my internal comment", null, null, new Date(), properties, true)

Can someone from Adaptavist help me know why this is happening?

[Jonny Carter]

May I ask what version of JIRA & Service Desk you're using?

That sample code is consistent with our docs. Could you run the following script (change KEY-1 to a representative issue) in the Script Console and provide the log output?

import com.atlassian.jira.bc.issue.comment.property.CommentPropertyService
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.comments.Comment
import groovy.json.JsonSlurper

final SD_PUBLIC_COMMENT = "sd.public.comment"

def issueService = ComponentAccessor.issueService
def user = ComponentAccessor.jiraAuthenticationContext.loggedInUser
def commentManager = ComponentAccessor.commentManager
def issue = issueService.getIssue(user, "KEY-1").issue

def commentPropertyService = ComponentAccessor.getComponent(CommentPropertyService)

def isInternal = { Comment c ->
    def commentProperty = commentPropertyService.getProperty(user, c.id, SD_PUBLIC_COMMENT)
        .getEntityProperty().getOrNull()

    if (commentProperty) {
        def props = new JsonSlurper().parseText(commentProperty.getValue())
        props['internal'].toBoolean()
    }
    else {
        null
    }
}

commentManager.getComments(issue).each{
    log.warn("Comment on issue ${issue.key}, id: ${it.id}, internal: ${isInternal(it)}")
}

You can elaborate those logs if more info would help provide context.

[Amro Hassaan]

Jonny, thank you.

logs:

2017-04-20 21:48:27,668 WARN [runner.ScriptRunnerImpl]: Comment on issue CTT-53, id: 37958, internal: false
2017-04-20 21:48:27,669 WARN [runner.ScriptRunnerImpl]: Comment on issue CTT-53, id: 39108, internal: true
2017-04-20 21:48:27,670 WARN [runner.ScriptRunnerImpl]: Comment on issue CTT-53, id: 39109, internal: false
2017-04-20 21:48:27,671 WARN [runner.ScriptRunnerImpl]: Comment on issue CTT-53, id: 39111, internal: false
2017-04-20 21:48:27,672 WARN [runner.ScriptRunnerImpl]: Comment on issue CTT-53, id: 39113, internal: true
2017-04-20 21:48:27,672 WARN [runner.ScriptRunnerImpl]: Comment on issue CTT-53, id: 39115, internal: false
2017-04-20 21:48:27,673 WARN [runner.ScriptRunnerImpl]: Comment on issue CTT-53, id: 39117, internal: false

Now worth explaining what i am doing. I am propagating comments created on other linked issues to this Service Desk issue and i was expecting them to get created as private but they don't.

As you see the last comment in the logs (id: 39117) was created in the source issue but propagated here as not internal.

[Amro Hassaan]

JIRA version: 7.3.0

Scriptrunner: 4.3.19

[Amro Hassaan]

Hi Jonny,

Any thing from the logs i pasted above? I tried all possible tests but still this is not created as internal comment!

[Amro Hassaan]

You guys keep saying on Adaptavist wiki, ask your questions in the atlassian community, ask the question in the altlassian community and here we are. No one came back with any help so far and it has been like 2 weeks or more since i asked this question.