[Summarize comments using Atlassian Intelligence for Jira Service Management] Welcome to beta!

Hi AI Beta Community! I’m Jensen Fleming, the Product Manager for Summarize comments using Atlassian Intelligence in Jira Service Management. The product beta is now available to those in the Jira Service Management AI closed beta group and have Jira Service Management Premium or higher. In order to use this feature, please make sure your organization’s admin has turned on the toggle for Atlassian Intelligence in Jira Service Management in the Admin Hub.

Summarize comments using Atlassian Intelligence saves agents time and effort by eliminating the need to manually digest lengthy comment histories. Clicking Summarize generates a succinct overview of the conversation, highlighting meetings held, key points discussed, and progress made.

AI Summaries.png

By using this feature, you acknowledge the Atlassian Privacy Policy and that use is governed by the Atlassian Cloud Terms of Service (“TOS”). This feature is considered a “Beta Version”, as set forth in Section 14 of the TOS, and are subject to applicable terms, conditions, and disclaimers.

During this beta development, we value your input. This space is for questions, feedback, and discussion on new functionality with our product team. We welcome all thoughts and opinions! If you’re interested in learning about other Atlassian Intelligence features in Jira Service Management, check out AI answers in Jira Service Management. Keep an eye out for posts from me and updates from the team soon.

Jensen Fleming | Product Manager, Summarize comments using Atlassian Intelligence for Jira Service Management



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Maor Levinas August 9, 2023

Hi @Jensen Fleming 


Would that be possible to have access to Atlassian Intelligence for JSM on our instance?

I can only see it available for Jira Software.




Laurens Coppens August 24, 2023

Hi @Jensen Fleming 

Same here, only JSW, not JSM

Jensen Fleming
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 24, 2023

@Maor Levinas @Laurens Coppens -> Were working towards adding another cohort soon! Right now only participants in the Virtual Agent Closed Beta have access to AI Summaries. 

Like Maor Levinas likes this
alampreave August 30, 2023

Hi, @Jensen Fleming We have activated all our products for AI, but we do not see the option to use it on JSM. Going to Comments section, the AI icon does not appear. Are we missing anytihing?

Atlassia Intelligence config.jpg

JSM Add Comment.jpg

Like David Foote likes this
Emelin Ringuette September 6, 2023

We would love this feature in Jira Software! Currently, our QA personnel are copy-pasting comment threads into ChatGPT to get action summaries.

Like Tony Browne likes this
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