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Why I am not able to renew the account with my existing card? Why it is getting declined?

Ankita Pathak
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April 21, 2022

My account has not been renewed. After getting into the process of the payment, then also the payment is getting declined and on updating the card also, I am facing the issue.

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Jack Brickey
Community Leader
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April 21, 2022

The Community's ability to assist with billing/CC issues is limited. With that said can you explain exactly where you were going to update your credit card information? Ultimately you may need to reach out to Atlassian support directly and select the billing option.

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