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NEW: Enhanced support for cloud migrations

During the server to cloud migration process, it’s crucial for customers to have access to Atlassian migration experts. We like to think of your migration as the biggest (and last) upgrade you’ll ever have to make. 

That's why we've recently increased the level of no-cost support we offer for customers moving to cloud, including migration planning assistance, weekend support for production migrations, additional support for enterprise migrators, and more.*

To learn more about how we support migrations, check out the resources below:

  • Support for cloud migrations: An overview of support offerings and resources.
  • Atlassian cloud migration support scope: Understand what support services we offer for migrations, including free additional support for enterprise-scale migrations for you or the Partner assisting you in your migration. We'll also help you assess whether working with an Atlassian Partner is strongly recommend for your migration.

  • Shared migration roles and responsibilities: Use our shared responsibility matrix to understand your role in your migration and where we can help, and learn about the migration experts you may work with throughout your migration journey.

  • How to contact migration support: Find out how to fast-track your Atlassian cloud migration support ticket.

*Please note that this support is available for customers on server Commercial or Academic licenses. If you're on a server Starter or Community license, our migration documentation and Community are both great resources to help with your migration. 

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