Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Cloud to Server move blocker

I am attempting to migrate our company from Cloud to Server.
I have the installation set up and the database (on a different server) is able to be connect and build Jira normally just fine.
When I try to do the import existing data I get this error:error3.PNG

We thought it was collation since we are going from Cloud to a Microsoft SQL Server 2016, so we changed the collation, but still this error. Gotten it three time now.

Huge blocker.

Any help is appreciated.


1 answer

0 votes
KellyW Atlassian Team Oct 21, 2018

Hi Aaron,


It seems that you may be have encountered a known bug reported here -- Import from Cloud to Server fails: value too long for type character varying (60).


The issue is related to the recent update to the username field. 


Please update the column maximum length with following SQL query and let us know how it goes:

ALTER TABLE os_historystep ALTER COLUMN caller TYPE character varying(255);



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Cloud Migration

⭐️ Star in a Migrations Marketing Video! ⭐️

Hi all! Our Migrations Marketing team is looking for customers who have migrated over 1,000 users to Atlassian Cloud (Jira Software, Confluence, Jira Service Management, or Bitbucket) to be feature...

249 views 0 11
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you