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Is this the right place to look for info when moving to Cloud JSM but from a different product

Hi there,

We are moving from onprem ITSM solution (not an Atlassian product) to JSM Cloud and I am one of the people who will be at the top of the tree on our side to liaise with stake holders assemble requirements and basically herd all the kittens into the correct spot :)

I am just hoping to find some templates, guides about moving to JSM Cloud but from another product completely.

If this information isn't tucked away in here, would someone be able to steer me to some resources.

Thank you kindly.

S.

1 answer

1 vote
Pramodh M Community Leader Jan 05, 2022

Hi @Steven Lees-Smith 

May I know which tool you are migrating from

The migration can be carried out either via CSV format or API

Here's the reference link for the approach

https://addteq.co.in/blog/how-to-migrate-existing-legacy-itsm-tools-to-jsm

Thanks,
Pramodh

We are moving away from Cherwell (on-prem in Sydney).

Thanks for the link, will have a look now.

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Pramodh M Community Leader Jan 05, 2022

Here's an add-on link as well - having more info on migration

https://help-desk-migration.com/cherwell-software-to-jira-service-management-migration/

Thanks,
Pramodh

Like Marjorie likes this

thank is a handy one, thanks.

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