Good Morning
I have a problem importing file from the jira server the error appears:
send error image
Can you help me understand what may be happening?
Thanks
Mauricio
Good day. Welcome to Atlassian community.
It's basically saying that the current timezone setting ([GMT-03:00]) is not supported by the encoding that we use on our cloud applications.
To fix this issue you need to the entries for the timezone on the XML from GMT-3:00 to UTC and the import should work.
Here is an example of how your entities.xml should be right now:
<!-- ___ Exported on _____________________________ on : Wednesday, December 18, 2019 2:48:58 AM GMT-05:00 by : sd ( Agent Access ) ___ Environment ___________________________ JIRA Build : 8.6.0#806000-sha1:737bcc05e3687605702e76b312ace69277496331 Build Date : Mon Dec 16 00:00:00 GMT-05:00 2019 JIRA Installation Type : Standalone Java Version : 1.8.0_151 - Oracle Corporation Current Working Directory : C:\Program Files\Atlassian\ServiceDesk\bin Maximum Allowable Memory : 1820MB Total Memory : 1712MB Free Memory : 349MB Used Memory : 1363MB
And this is how it should be:
<!-- ___ Exported on _____________________________ on : Wednesday, December 18, 2019 2:48:58 AM UTC by : sd ( Agent Access ) ___ Environment ___________________________ JIRA Build : 8.6.0#806000-sha1:737bcc05e3687605702e76b312ace69277496331 Build Date : Mon Dec 16 00:00:00 UTC 2019 JIRA Installation Type : Standalone Java Version : 1.8.0_151 - Oracle Corporation Current Working Directory : C:\Program Files\Atlassian\ServiceDesk\bin Maximum Allowable Memory : 1820MB Total Memory : 1712MB Free Memory : 349MB Used Memory : 1363MB
You can use a SED command on Mac or Linux or any text editor with the Find/Replace feature to change the GMT-05:00 to UTC
-Sri
I made the change indicated but conrinua the same mistake
I send the files if I can evaluate if they are ok
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