Hi @Nadia ,
welcome to the Atlassian Community!
Would you please share the screenshot, so we can exactly see, where in Jira you are located and what you are trying to achieve? Are you in Jira Cloud Migration Assistant?
To your second question - no, migration doesn't delete any project or issues in your source Jira.
Thank you @Nadia .
Please check you are really logged in as an organization or site administrator of site svds.atlassian.net - navigate to https://admin.atlassian.com/ - are you able to see svds.atlassian.net here?
Do you use more then one Atlassian accounts? It happens to me sometimes, that I'm logged in as different user in Atlassian admin hub and different in site product...
Yes, that would probably be the problem - Jira Software / Service Management / Work Management (it depends on which you need) needs to be added as a product to your cloud site to be able to migrate your projects there.
Only organization / site admins or trusted users can add new products (that means - basic users cannot to this).
It's a little bit odd, that you see empty organization without any site. It is possible the products were transferred to some other organization?
but the thing is that i see many settings as if i am an admin.
can you check it out on your side?
and no, this is the same organization SVDS with mail email@example.com
that should be an admin for the product
please tell me what to do so that i can direct my manager to the right direction
Unfortunately I cannot check your organization/site - I'm not part of the Atlassian team, just regular user, who loves Atlassian products and tries to help others with them.
You can contact Atlassian support about this and create Migration support ticket.
From my experience - if you want to use Jira Cloud Migration Assistant and migrate your Jira projects from server to cloud:
Hi all! Our Migrations Marketing team is looking for customers who have migrated over 1,000 users to Atlassian Cloud (Jira Software, Confluence, Jira Service Management, or Bitbucket) to be feature...
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