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Can't see my project in the app



it seems that "Migrate to" field is empty- why is that?


moreover, the migration doesn't erase project and issues in the original jira right?




2 answers

1 vote
Hana Kučerová Community Leader Aug 15, 2021

Hi @Nadia ,

welcome to the Atlassian Community!

Would you please share the screenshot, so we can exactly see, where in Jira you are located and what you are trying to achieve? Are you in Jira Cloud Migration Assistant?

To your second question - no, migration doesn't delete any project or issues in your source Jira.

Permissions.PNGthis is what i get (migrate to- is empty) and the domain of jira is


can you help me please- it seems that i have admin access it is very strange

Hana Kučerová Community Leader Aug 15, 2021

Thank you @Nadia .

Please check you are really logged in as an organization or site administrator of site - navigate to - are you able to see here?

Do you use more then one Atlassian accounts? It happens to me sometimes, that I'm logged in as different user in Atlassian admin hub and different in site product...

Yes i do

the thing is that i see only myself as an organization in this link-

so it is beacuse i haven't opened this jira??

so only who opened this organization can do this types of changes?

Hana Kučerová Community Leader Aug 15, 2021

Yes, that would probably be the problem - Jira Software / Service Management / Work Management (it depends on which you need) needs to be added as a product to your cloud site to be able to migrate your projects there.

Only organization / site admins or trusted users can add new products (that means - basic users cannot to this).

It's a little bit odd, that you see empty organization without any site. It is possible the products were transferred to some other organization?

but the thing is that i see many settings as if i am an admin.

can you check it out on your side?

and no, this is the same organization SVDS with mail 

that should be an admin for the product

please tell me what to do so that i can direct my manager to the right direction

Hana Kučerová Community Leader Aug 15, 2021

Unfortunately I cannot check your organization/site - I'm not part of the Atlassian team, just regular user, who loves Atlassian products and tries to help others with them.

You can contact Atlassian support about this and create Migration support ticket.

From my experience - if you want to use Jira Cloud Migration Assistant and migrate your Jira projects from server to cloud:

  • You needs to be Jira administrator of the source server Jira
  • You needs to be site or organization administrator of the target cloud site
  • Appropriate Jira product needs to be installed on your target cloud site
0 votes

Can you just type the destination site in the migrate to field?

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