Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can I copy all users and groups from a cloud site to a sandbox?

I am working through a server to cloud migration that will involve ADFS and Atlassian Access.  Jira is migrating via Site Import.  I was asked to provide Atlassian with a CSV file for users and another for groups so that they would be imported to the site.  I had asked that they also be imported to the sandbox environment (the one included with a premium subscription) but the users and groups were only imported to the main site.

I cannot proceed with a test migration until the users and groups are associated with the sandbox,  I have a MOVE ticket with this information in place but Atlassian is not responding and the migration is already off schedule.  I was hoping there might be some solution that the community has come up with.

2 answers

2 accepted

1 vote
Answer accepted
Prince Nyeche Community Leader Jun 08, 2021

Hi @Rob Horan 

You could use a free app to do import of users and add users to groups, since you have the CSV file of the data, check out this app.

If I'm not mistaken the sandbox has a feature which can copy production data. I believe you have to spin up the sandbox environment after those data has been imported into production instance then you can have a copy of all users and groups from your main cloud site to your sandbox site.

1 vote
Answer accepted
Amna Elabbas Atlassian Team Jun 08, 2021

Hi @Rob Horan and @Prince Nyeche ,

The sandbox indeed has a feature which can copy production data if you are on a Premium or Enterprise Plan. You can find the steps here and also the type of data that gets copied which includes users and groups

Thanks @Amna Elabbas - this is very helpful! 

Like Amna Elabbas likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Cloud Migration

Cloud migration resources roundup: May 2021

...est practices.   And don’t forget about the tried and true! Cloud Migration Center - central hub for all things Atlassian Migration Program. Includes links to our full resources page, s...

558 views 2 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you