while doing upgradation user created ticket, we are unable to delete that ticket, assign. but it is still showing up in the queue.
I recommend you to do a Jira full-reindex. Once done, test again.
Other things you can do: try check full integrity, reboot jira.
If nothing above fix your issue, maybe something got wrong at the DB or some plugins/apps were disabled or bugged. So you will need to give more details or check at the jira logs to monitor other errors when getting that error.
Hi @Jeya
Could you please try Project re-index in off business hours. Once it completed, check again.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello @Jeya
You can't delete the ticket? Do you have the right permissions?
Or you have deleted the ticket and it still shows in the queue?
BR, Olga
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello @Jeya
Okay, thanks for the info, error 400 suggests " response status code indicates that the server cannot or will not process the request " have you tried moving it to another status and then deleting it?
BR, Olga
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
If it's showing the issue doesn't exist the re-index should fix the problem, but you can just re-index the project and do a background re-index so you don't compromise any data and people can work normally during re-index.
BR, Olga
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.