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while deleting issue got Error: Request failed with status code 400

while doing upgradation user created ticket, we are unable to delete that ticket, assign. but it is still showing up in the queue.

4 answers

1 accepted

3 votes
Answer accepted

I recommend you to do a Jira full-reindex. Once done, test again.

Other things you can do: try check full integrity, reboot jira.

If nothing above fix your issue, maybe something got wrong at the DB or some plugins/apps were disabled or bugged. So you will need to give more details or check at the jira logs to monitor other errors when getting that error. 

Thanks for the quick reply.

we have rebooted, may be i will try with other option.

Hi @Jeya 

 

Could you please try Project re-index in off business hours. Once it completed, check again.

already started :)

Like Ankit Srivastava likes this
1 vote
Olga Videc Community Leader Jul 28, 2021

Hello @Jeya 

You can't delete the ticket? Do you have the right permissions? 

Or you have deleted the ticket and it still shows in the queue?

BR, Olga

I have admin Permission. please check the screen shot

Delete_issue.JPG

Olga Videc Community Leader Jul 28, 2021

Hello @Jeya 

Okay, thanks for the info, error 400 suggests " response status code indicates that the server cannot or will not process the request " have you tried moving it to another status and then deleting it?  

BR, Olga

it is showing the issue doesn't exist, so we couldn't do anything.

Planning for full-reindex.

Like Olga Videc likes this
Olga Videc Community Leader Jul 29, 2021

If it's showing the issue doesn't exist the re-index should fix the problem, but you can just re-index the project and do a background re-index so you don't compromise any data and people can work normally during re-index.

BR, Olga

Like Daniel Delgado Ramos likes this

yes we are doing Project re-index. it is taking too long.

we will wait for the completion :).

thanks for the support.

Like Olga Videc likes this

Hi All,

Project re-index helped removing that issue.

thank you all.

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