it is possible to delete attachments and comments. Is it possible to deactivate this function for all tickets only with the status "closed"? As long as a ticket is still being processed, it should be possible. When it is closed, the ticket should no longer be changeable.
Thanks for Tips
With the right permissions you can delete all comments and attachments. You should change your permission scheme accordingly see: https://confluence.atlassian.com/adminjiraserver/managing-project-permissions-938847145.html
For deactivating this function in the status closed see: https://www.j-tricks.com/tutorials/permissions-based-on-workflow-status
In the following case, it makes sense to delete attachments during the ticket lifecycle:
If you carry out an analysis and document it e.g. in Excel, you can attach it to the ticket.
If you later realize that you have to repeat the analysis because you have changed your procedure or the input data was incorrect or a other mistake, it makes sense to exchange the file. Otherwise it is difficult to keep an overview.
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events