Can someone help us how to automate IL Tool (Service now) with jira and confluence.

Aasha November 10, 2020

Can someone help us how to automate IL Tool (Service now) with jira and confluence.

Currently we are managing user id creation via internal directory, SSO enabled how to automate using this tool for id creation.

We are hosting jira and confluence Datacenter

ILM Brief

Clear Skye(Company which support Identity Lifecycle Management) is Servicenow Scoped Application(SaaS). Clear Skye is a complete Identity and Access Governance (IAG) solution built on the ServiceNow platform. It provides employee lifecycle automation and access requests to employee/consultant. Its complete automation workflow to manage user creation and granting access to users.


we have configured Identity Provider as Active Directory for ILM. In general, ILM request in Servicenow will automatically grant access to user for different application security groups which are configured in AD



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Guido Leenders November 10, 2020

We used our own back office system and tried to automate creation of users, but the users API for JIRA Service Desk is quite buggy for a prolonged period (see elsewhere on this site). We didn't try it on JIRA Core after that become apparent and switched for Confluence to Discourse.

Maybe someone nonetheless has a positive experience. We only have limited resources to spend on integration.

Hans Leemans November 11, 2020

Hi, we have ServiceNow and we use this for user access request forms and for asset management. User access requests are entered in ServiceNow but actual deployment is done using our Quantum system that generates the user-id's using a SCIM interface that was written by our Atlassian server based applications. 

For the rest we use access to ServiceNow using iFrames to displays SNOW content. This is programmed in small scripts so that we can show several fields from ServiceNow in one small Confluence panel with iFrame HTML code.

The software is very specific for our company and sharing is not really possible. The way of thinking is probably something you can implement as well.

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