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Unable to connect G-Suite after transferring organization

57_Wolve June 6, 2020

The only way it would let me transfer my organization into another was to disconnect G-Suite and the domains.

Once everything transferred, I tried re-connecting G-Suite, and now I get this error.

2020-06-06_07-13-51_a6120f4e-fd35-4a6b-bb19-9700648c5c55_1591427631.png

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Narmada Jayasankar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 8, 2020

Hi,

I can help figure out what is going on in our G Suite integration feature for your org if you give me the domain(s) from the G Suite you are trying to connect.

 

Thanks,

Narmada Jayasankar

Senior Product Manager, Atlassian 

57_Wolve June 9, 2020

The domain should be dynacentri.com

Narmada Jayasankar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 9, 2020

Hi 57_Wolve,

Your organization has this domain verified through the DNS method. You will need to remove this domain from your org before you connecting to G Suite. When you connect to G Suite, we sync all the verified domains and mark them as verified in Atlassian. Since a domain can only be verified once, the G Suite connection will fail when it encounters that a domain it's trying to sync is already verified in the org. 

 

So, to summarize, remove domain dynacentri.com from the org before connecting to G Suite.

https://confluence.atlassian.com/cloud/verify-a-domain-for-your-organization-873871234.html

 

Remove a verified domain

When you remove a domain from your list of verified domains, the users with that domain are no longer managed and won't appear on your Managed account page.

To remove a verified domain, click Remove next to the domain and verify that you want to remove it. We'll email users with that domain to let them know that their account is no longer managed.

 

Thanks,

Narmada Jayasankar

Senior Product Manager, Atlassian 

BORJA ALVAREZ ALVAREZ September 15, 2021

Hi Narmada,

We are in the same situation. We removed the verified domain by DNS mehtod but we are still unable to connect our g suite.

Any ideas?

Thanks and regards!

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