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Name change not updating

Kalado November 6, 2018

Hello,

I changed my name in my profile but it is not reflected here. (Like two weeks ago)

The account was ordered by my coworker and her name should not be public (search engines) for something I wrote.

Thank you for your help

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Kat Warner
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
November 6, 2018

Have you tried updating your name via https://id.atlassian.com?

Kalado November 7, 2018

Yes, there is no name field in the profile on this site anyway.

Kat Warner
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
November 7, 2018

@Monique vdB - any ideas?

Monique vdB
Community Manager
Community Managers are Atlassian Team members who specifically run and moderate Atlassian communities. Feel free to say hello!
November 7, 2018

@Kalado you have to log all the way out of all your Atlassian accounts and then back in for the name change to take effect. Can you try that?

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Kalado November 8, 2018

Thank you!

maxi July 23, 2019

@Monique vdB
I've had the same issue. Updated my name like a month ago. Is it only not updated locally until you sign out of all the instances of Atlassian, or on the portal as well? 

Monique vdB
Community Manager
Community Managers are Atlassian Team members who specifically run and moderate Atlassian communities. Feel free to say hello!
July 23, 2019

@maxi we just released an update allowing you to choose a different private or public name. You'll have to update the new field, then log out and back in. It's pretty easy (compared to the old process anyway). Check out the instructions here

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