I am using Jira service desk to serve internal customers. One of my customers became an agent as well. I turned her account into an agent account, but now there are two. Is there a possibility to merge them, without losing the cases of the customer account?
creator = <original account> or reporter= <original account>
And bulk edit these to the new account. Now the user can see all his/her created issues in the portal. Other members of the organization can still see the issues as well.
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