Unsync / unlink a user/account from Active Directory

Bin Liang
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May 19, 2022

Is there a way to unlink an Atlassian account / user from Active Directory after the user/account has been synced/linked?  We tried to remove the user from AD group.  It deactivated the user/account in Atlassian.  I want to unlink the user so I can change the email address for the account.  Changing the email address in AD is too big a hassle.

Thanks much!

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Pedram Mireftekhari
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August 30, 2022

have you tried to delete the account and then add it again in Jira using the correct email address?

In any way, I think when you sync it again with AD it will add a new user with the old email from AD.

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