You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hi, I have SAML/SSO working with Azure AD. I can manually add a user in Azure AD and have them show up as a user in Atlassian. I'm struggling to do the following:
Do I need to create an AAD group called "Atlassian-Customers" and add all the non-jira users to it and then synchronize that group? or can I use scoping or something else to say all users in the "mydomain" domain should be synchronized.
I find lots of small docs in the Atlassian confluence that only give me part of the story, but I'm having a tough time finding how to resolve my issue above.
I have found that on the Jira side, it automatically made a group that had all users in Azure AD. I didn't assign any product to that group with all users (as they are only Jira service desk "customers").
Then, I created my other groups which I assigned the licence to for the agents using Jira itself. This gives them access to the back-side of our Service Desk.
However, It seems after a few days I am now having issues with the list of "All Users" which synced automatically. I can see them all listed in the user settings sections as having site access but then, when I head over to the service portal URL from my test user, it says that there is no access to the portal for some reason..
Still trying to figure that discrepancy out. Hoping If I mention it here, there may be an answer...
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.