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Trello authentication not working after enabling SSO

Navneet Gupta
Navneet Gupta I'm New Here Sep 25, 2020

We have recently subscribed to the JIRA cloud. We enabled the SSO using Atlassian Access and Azure AD but we are facing a problem.  Few company users had active Trello accounts under a different subscription.  As part of the domain verification process, we have migrated those users under xxxxx.atlassian.net.  SSO is working for JIRA but Trello users are not able to login after SSO.  We had also selected the SSO sign-in option on the Trello site. That is also not working. Please comment if you have faced a similar problem.

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Dave Meyer
Dave Meyer Atlassian Team Sep 27, 2020

Hi @Navneet Gupta , can you share the error that Trello users are seeing when they try to log in?

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Navneet Gupta
Navneet Gupta I'm New Here Sep 28, 2020

Hi @Dave Meyer -  I checked today. Accounts are working now. Maybe someone addressed our ticket during the last weekend.

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