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Suggest changes inside User Profile Edited

I am having a related issue. I am an admin and I have a user with a @verifieddomain1 email id and i want to change it to a @verifieddomain2 email id. 

The only option seems to be that I click this 'suggest changes' button that I see on the user's profile page. I did that, user got an email with subject "Change your Atlassian account profile details". The email content is correct, there is a link to 'Change Details' with url https://id.atlassian.com/manage?suggestChangeDetails=true but when the user clicks on this, nothing happens. He goes to his profile page as usual, the email is still the old email id, and on his profile page, he cant change his email, there is a tooltip saying that his email id can be changed by an admin only (me).

I have no other way of getting the user to change their email. No luck with getting the user to visit https://id.atlassian.com/manage-profile/email as well. 

Does this mean the suggest changes feature is not rolled out fully for my JIRA instance and is somehow in an incomplete state? 

1 answer

0 votes
Dave Meyer Atlassian Team May 06, 2020

Hi @Phalgun_Maddali , in order to change a user's email address, you need to be an administrator of the organization that has verified that domain (and therefore manages the account). Based on the fact that you've referenced the verified the domain, I am assuming that you are.

Based on your description, it looks like you are looking at the user's screen for your site. This screen allows you to change which products a user has access to and their group memberships, but not edit their account themselves. To change their email, you need to go to their Managed Account page at the parent organization level. (I know it's confusing, we are working on unifying this).

There are instructions here, but basically you should go to admin.atlassian.com, click the name of your organization (not the Jira or Confluence product inside of it), then from the overview screen choose Directory in the sidebar and then Managed accounts

https://confluence.atlassian.com/cloud/make-changes-to-a-managed-user-account-964957894.html

Ah I had tried this before and I saw a "You have no managed users" message with a button to verify domains. I had also asked the user to visit https://id.atlassian.com/manage-profile/email and change his email id, but he gets a "your account is managed, contact your admin" message. The user gets this message today too. 

On digging further today, I realized that we have multiple "approved domains" and I am moving my user with an email id of username@approveddomain1.com to username@approveddomain2.com. Not verified domains. Does that make a difference?

I also do not see the 'suggest changes' button on the user account page today. It was there few days ago. 

Thoroughly confused!

Dave Meyer Atlassian Team May 17, 2020

@Phalgun_Maddali , if the user's profile says that their account is managed, but when you go to your Managed accounts screen it says that you have no managed accounts and prompts you to verify a domain, the likely explanation is that the organization that you administering is not the one that has verified that user's domain.

If you contact our support team and provide the actual domains in question, they can determine who the administrators of the organization that has verified this domain and could make this change.

I'm not sure what an "approved domain" is. This isn't a term that Atlassian uses.

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