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Locked out of admin due to Azure AD SSO Mistake

Hello, I have managed to get myself locked out of Atlassian Access admin - as I didn't configure the Azure SSO correctly. Is there any way I can disable the authentication policy for my account? I am the only admin. 

2 answers

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Answer accepted

Hey David,

I assume that you still have access to the email account you use to access Atlassian. you can try to go ahead and navigate to, and enter the corporate owned domain email address of the authorized contact.

If that doesn't work, my advice is to submit a support request so the Atlassian team can address it, go to and have your Cloud URL or SEN handy.

I hope that helps, let me know the results.


Lucas Simon

Hi, the problem is I can't do that as it's linked to my corporate account and the SSO is the bit that isn't working, I can get in to the reset password bit as it then tries to do the SSO. 


I also can't log a support ticket as that is also linked to my corporate account!

Dave Meyer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 25, 2022

@David Griffiths if you have access to the SEN, you can create the support ticket under another email address and our support team will email you a recovery link.

Like # people like this

Thanks all - Support managed to send me the passwordless login. 

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