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How does user account billing work if you pay for your Access on an annual basis

Getting billed on a monthly basis for Atlassian Access means at the end of the month you are billed for the number of active users.


If you choose to pay for your Atlassian Access annually, how does Atlassian determine # active users?  averaging monthly?  You have to pay for the annual option up front.

Do you get credit if the resulting active user count monthly is less than whatever you planned the annual cost?


1 answer

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Answer accepted
Jimmy Seddon Community Leader Jan 06, 2020

Hi @Betsy B,

As with the other Cloud applications, I believe if you opt to pay annually, you lock in at a license tier (i.e. 200 users).  Then, you can have up to 200 active users for the entire year.  This method will mean that there may be times where you are paying for unused licenses, and others where you might need to upgrade to the next license tier if you run out of available active user licenses.

You will not be credited for unused licenses, but I believe there is a discount for choosing to pay annually instead of month by month.

I'd take a look at the cost difference:

and see what makes more sense for your company at this time.  I know personally we have used both month by month and annually in the past, as there are certain user license counts where it becomes cheaper to pay for a few unused licenses instead of paying month by month.

I hope that helps!


thank you so much for the quick response.  Makes sense to me.  I was hoping that Atlassian had an algorithm that tracked the active users regardless and gave a credit.  The annual price is at a discount, but it wouldn't add up to any significant lower usage if that occured.


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