Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How does user account billing work if you pay for your Access on an annual basis

Getting billed on a monthly basis for Atlassian Access means at the end of the month you are billed for the number of active users.

 

If you choose to pay for your Atlassian Access annually, how does Atlassian determine # active users?  averaging monthly?  You have to pay for the annual option up front.

Do you get credit if the resulting active user count monthly is less than whatever you planned the annual cost?

 

1 answer

1 accepted

1 vote
Answer accepted
Jimmy Seddon Community Leader Jan 06, 2020

Hi @Betsy B,

As with the other Cloud applications, I believe if you opt to pay annually, you lock in at a license tier (i.e. 200 users).  Then, you can have up to 200 active users for the entire year.  This method will mean that there may be times where you are paying for unused licenses, and others where you might need to upgrade to the next license tier if you run out of available active user licenses.

You will not be credited for unused licenses, but I believe there is a discount for choosing to pay annually instead of month by month.

I'd take a look at the cost difference: https://www.atlassian.com/software/access/pricing

and see what makes more sense for your company at this time.  I know personally we have used both month by month and annually in the past, as there are certain user license counts where it becomes cheaper to pay for a few unused licenses instead of paying month by month.

I hope that helps!

-Jimmy

thank you so much for the quick response.  Makes sense to me.  I was hoping that Atlassian had an algorithm that tracked the active users regardless and gave a credit.  The annual price is at a discount, but it wouldn't add up to any significant lower usage if that occured.

Betsy

Like Jimmy Seddon likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Access

We're launching improved navigation for admins

Hi Atlassian Community, My name is Avni Barman and I am a Product Manager on the Atlassian Access team! One of my top priorities is to help make the administrator's life easier through improved pro...

681 views 0 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you