Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

How can we find out who claimed accounts? And how do those accounts affect migration, Cloud > cloud

Yatish Madhav
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Feb 09, 2021

Hi

We have changed our domains for some of our users while others stayed on the old domain in Nov/Dec 2020. On verifying - we have not claimed the accounts with the new domain as other users are in another Jira cloud instance and were not to be claimed and managed by us yet.

This morning I got the email stating "Your organization now manages your account" - the audit log does not show who did that? It is displaying all managed accounts with both domains now in our instance.  How can we find that out?

Also how does this now affect us migrating from our xxx.atlassian.net to yyy.atlassian.net instances? xxx has both domains claimed and yyy has only the new one claimed I think.

Thank you

1 answer

3 votes
JiraJared
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 10, 2021

Hi @Yatish Madhav ,

You were not the only one - Atlassian has posted the following on their status page regarding this

We are currently investigating an issue where accounts of some domains were incorrectly claimed within an Atlassian Organisation. This also caused a bulk update of users via email with a subject “Your organization now manages your account”.

https://access.status.atlassian.com/incidents/d0qv1lsb5npv

Thanks,

Jared.

Yatish Madhav
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Feb 10, 2021

Shoo wee! OK great - thank you for the quick update @JiraJared - appreciate it.

It is a bit of a bummer that users have gotten notified of this and may have confused them.

Thanks again

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events