Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,265
Community Members
 
Community Events
165
Community Groups

How can I give my client access to view all JIRA Service Desk requests for their organization?

I have an organization for whom there is one main point of contact - that person needs to see all requests raised for that organization. I don't want to rely on others who can raise requests sharing their requests with the organization or this person. Is there a way to set up a person (within an organization) to automatically see all of the tickets for that organization?

1 answer

Jennifer 

Atlassian uses the term "organization" twice and it is easy to confuse the two.  For access management it covers everyone under a certain email domain.

For JIRA Service Desk you create organizations under the Customers link in the project sidebar.

There is a button upper right hand corner to add organizations next to the Add customers button.  You create the organization and then add the customers to it.

Critical step I missed a few times is under Project Settings - Customer permissions Who can customers share requests with - needs to be Any customer or organization, by searching this project...

BE AWARE - The "Organization added" notifcations to send an email to everyone in the JIRA Service Desk Organization by default.  This can be disable in the Customer Notifications which allows visibility to the ticket but keeps un-needed emails to a minimum.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Access

Atlassian Access Demo Q&A Recap

Hi Community! Thank you to all who joined our ongoing monthly Atlassian Access demo! We have an engaging group of attendees who asked many great questions. I’ll share a recap of frequently ask...

1,167 views 4 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you