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Disabled Account Cannot Be Re-Enabled

I have a user that I cannot re-enable.  The user is not showing in the Managed Accounts section to allow me to re-enable the deactivated account.  I am not sure what to do to get her access to the system.  I have reviewed all of the articles associated with this issue and none of them address when a user isn't in the Managed Account section.

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Answer accepted

Hi Tawana,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.

Once the ticket is resolved, feel free to share the resolution here to help other community members that may have the same question.

Regards,
Angélica

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