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Connect to G Suite - Administrator Account Permissions (Custom Role)


We are trying to create a custom role with limited Administrator privileges so that we can connect to G Suite.  We have created a couple users ( and atlas_sync@columbus.k12.oh) with the following administrator permissions listed in your documentation:

We have also verified that our Enable API access box is checked.

When we try to sync, we receive the following error:

We weren't able to read users from your G Suite directory

Please ensure that you connect using an administrator account and that G Suite Administrative APIs are enabled for your domain.

The only account we've been able to successfully connect with is a G Suite super administrator account.

Is it possible to connect to G Suite with a custom role?

1 answer

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Answer accepted

Our super admin was going through the custom role, there are actually two sections: ‘Admin Console’, which is what the Atlassian documentation points out but, also ‘Admin API Privileges’.  He added the same read permissions in that section and it's working now.

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