Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Connect to G Suite - Administrator Account Permissions (Custom Role)

Edited

We are trying to create a custom role with limited Administrator privileges so that we can connect to G Suite.  We have created a couple users (jcarr@columbus.k12.oh.us and atlas_sync@columbus.k12.oh) with the following administrator permissions listed in your documentation:

https://confluence.atlassian.com/cloud/g-suite-faqs-873871245.html

We have also verified that our Enable API access box is checked.

When we try to sync, we receive the following error:

We weren't able to read users from your G Suite directory

Please ensure that you connect using an administrator account and that G Suite Administrative APIs are enabled for your domain.

The only account we've been able to successfully connect with is a G Suite super administrator account.

Is it possible to connect to G Suite with a custom role?

1 answer

1 accepted

0 votes
Answer accepted

Our super admin was going through the custom role, there are actually two sections: ‘Admin Console’, which is what the Atlassian documentation points out but, also ‘Admin API Privileges’.  He added the same read permissions in that section and it's working now.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Access

See Atlassian Access in action - Live Demo

Did you know Atlassian Access offers more than SAML single sign-on for Atlassian cloud products, like Jira and Confluence? Whether you're just starting to plan for your organization or in the pr...

135 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you