It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cloud JIRA and Confluence Authenticating failure

I have a Cloud JIRA and a Cloud Confluence.  When I am in a Confluence page I can insert a JIRA issue.  I can type the JIRA number and it makes a link as expected.  When I go back to the JIRA page, there is a link that says "Page" that goes back to the Confluence page, as expected.  By the link, where I expect the title of the Confluence page to appear, I see, instead, "Authenticate to see additional information..."

I obviously have some of the authentication configured, but am missing something.  I go to the Adminsitration | Applications | Application Links form.  There I see that the link to confluence system has a red "CONFIG ERROR" on its row.   I hit the pencil.  I see the Outgoing is OAuth and the Incoming is OAuth (impersonation)  The error message says that I have to make them both the same.  OK.

I select OAuth for both and hit save.  I refresh the page and the incoming reverts to OAuth (Impersonation).  I select OAuth (Impersonation) for both, and Save, and refresh, and the outgoing reverts to OAuth.  I am now confused.  Can you help unconfuse me?  What do I do to make the protocols consistent?

2 answers

I would try deleting the application link on both sides and recreating it.

0 votes

Hi, Skip,

We would need some further information, together with some tests that would need to be made on your instance, in order to troubleshoot.

Because of that, we kindly ask you to raise a ticket with us at Support: https://support.atlassian.com/contact.

Thanks!

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Atlassian Access

AMA: Cloud Identity & Security with Dave Meyer, Group Product Manager

Update: That's a wrap! Thanks so much for your questions. If you didn't make it for the live AMA, not to worry. Add your questions below and I will get to them ASAP.  Hello Atlassian Community...

1,548 views 15 9
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you