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Change password email not received


We are having problems entering the TRELLO platform with the account [Removed by Moderators]

It seems that it is a valid account, but we do not have the password and the emails to reset it do not reach us. This account is Office 365 and I have checked the message tracking center without finding any problems.

Can help us?

1 answer

1 accepted

0 votes
Answer accepted

Hello Luis,

Welcome to Atlassian Community!

Checking the email on our tools, there was a bounce due to the following error:

550: 550 5.1.1 ...@... Recipient address rejected: ... in relay recipient table

I removed this bounce and the notification should work now.

Please, take your time to test and let us know how it goes.

Kind regards,

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