Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't start the trial

Hi,

 

We are trying to add Atlassian Access for better integration of our SSO service.

We gave Atlassian Access a try before and didn't see the immediate benefit on that so we canceled the trial back then. Now we need some of the feature so we are trying to incorporate it back but when we go to product page, there is only start your 30 day trial button.

When I click on 30 day trial button, I'm confronted with error saying Last Name is not set, which I cannot find anywhere to set. I only see my Full Name field and that's locked saying its set by admin(probably set by G Suite integration). Any idea how I can proceed further on this matter?

1 answer

0 votes

Hi Yuta,

 

If you have G Suite integration setup, you should already be on a Atlassian Access trial. See our announcement on this page https://confluence.atlassian.com/cloud/blog/2020/10/were-changing-g-suite-settings-and-giving-you-a-free-upgrade-for-6-months.

Our G Suite integration supports SSO. But, if you want to enable SSO using SAML, you will need to disconnect G Suite integration to setup SAML SSO. We do not support both being configured at the same time. 

If you are still having trouble, please raise a support ticket with our help desk.

 

Thanks,

Narmada Jayasankar

Product Manager, Atlassian Access

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Access

See Atlassian Access in action - Live Demo

Did you know Atlassian Access offers more than SAML single sign-on for Atlassian cloud products, like Jira and Confluence? Whether you're just starting to plan for your organization or in the pr...

131 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you