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Acquisition - How can I merge two email into 1 account ?

I have users with two different email 

test.tester@***.au - Normal login through password
test.tester@***.io - Atlassian Access


I wanted to merge the external email (test.tester@***.com.au to @TEST.tester@***.io and any data that they had in test.tester@***.com.au should be able to access it through @TEST.tester@***.io


What happens if I change the email address to test.tester@***.io for test.tester@***.com.au Will they be able to access their previous data ?



1 answer

0 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 12, 2023

@Aadesh Adhikari -

Based on my knowledge that email address for each user account is unique for the account, so if you change the user account's email address, then he/she will not be able to access the previous content.

Here is a previous old posting on a topic in the past for your reference - https://community.atlassian.com/t5/Trust-Security-discussions/Handling-of-multiple-My-Atlassian-accounts/td-p/584190#:~:text=some%20use%2Dcases.-,Workaround,Atlassian%20accounts%20use%20just%20one.

In the posting, the last section was a workaround that Atlassian Team provided which I believe it may help you.  Also, there is still an outstanding feature request - https://jira.atlassian.com/browse/ID-240 that related to your ask in my opinion.

Since the posting is a bit old, I would recommend you to contact Atlassian Support (https://support.atlassian.com) for further information and assistance on your question.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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