Esta aparecendo a mensagem que ja atingimos o numero de 10 usuarios, e bloquearam todos os nossos qu

[World Computer]

Esta aparecendo a mensagem que ja atingimos o numero de 10 usuarios, e bloquearam todos os nossos quadros, como faco procedemos, por favor ?

[Kate C_]

Hi there, I hope responding in English is okay. From what I'm understanding, you're on the free plan of one of our cloud products, but you've gone over the 10 user limit?

From this FAQ page, "If you’re on the Free plan and exceed the user limit, we’ll automatically upgrade you to a 7-day free trial of the Standard plan." So, I believe you'll either need to add payment details to continue on the Standard plan with over 10 users, or remove some users to be under 10 so you can downgrade back to the free plan.

You can always contact the licensing team via this form if you get stuck! 

Hope that helps!