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Unleashing the Power of Extension for JSM: A deep dive into Cloud ☁️ and Data Center 🏢 versions

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Extension for Jira Service Management. What differs the Cloud and Data Center versions

Extension for Jira Service Management is a powerful and versatile application that enhances the Atlassian ITSM software. It offers a wide range of customizable functionalities, streamlining workflows and integrating external systems efficiently. All this in two versions - Cloud and Data Center. 

The article will explore the key differences and similarities between the Data Center and Cloud versions of Extension for Jira Service Management, thoroughly exploring technical and business aspects with data-backed insights.

Extension for Jira Service Management: A Comprehensive Overview

Let's repeat it; the Extension application is essential for organizations seeking to extend Jira Service Management beyond its core functionalities. By leveraging this app, businesses can unlock many customization and automation possibilities, enhancing productivity and seamless customer service delivery.

That means you can optimize your IT services and improve collaboration between teams, making it easier to deliver top-notch service to your customers while keeping everything well-organized and efficient. 

The Extension application covers the operation run both on Cloud and on-premise environments.

Data Center Version: Key Features and Advantages

Scalability and Performance

The Data Center version of Extension caters to the requirements of large enterprises with extensive user bases. Its horizontal scalability allows organizations to add more nodes, distributing the workload efficiently and ensuring smooth performance to meet growing business demands.

High Availability and Reliability

Data Center provides built-in failover capabilities and clustering, assuring uninterrupted service delivery even during hardware failures or maintenance activities. That ensures minimal downtime and maximizes service availability, enhancing customer satisfaction.

Advanced Security and Compliance

Data Center version implements robust security measures, including advanced access controls, centralized user management, and seamless integration with enterprise-grade security tools. These features bolster data protection, compliance adherence, and mitigating security risks, which are crucial for businesses dealing with sensitive information.

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Cloud Version: Key Features and Advantages

Easy Deployment and Maintenance

The Cloud version of Extension offers hassle-free setup and maintenance, alleviating the burden of infrastructure management. Organizations can swiftly deploy the add-on and focus on utilizing its features without extensive technical expertise.

Flexibility and Accessibility

Ideal for businesses of all sizes, the Cloud version ensures seamless access to Extension's capabilities from any location with internet connectivity. It fosters enhanced flexibility and encourages collaboration among remote teams, enabling agile and efficient service management.

Regular Updates and Performance Enhancements

Cloud-based solutions receive frequent updates and performance enhancements from the provider, granting businesses access to the latest features and improvements without additional effort.

Similarities Between Data Center and Cloud Versions

Core Functionality

Data Center and Cloud versions offer identical core functionalities, empowering organizations with essential tools to extend and optimize their Jira Service Management instance.

Seamless Integration with Jira Service Management

Both versions seamlessly integrate with Jira Service Management, allowing users to access Extension's features within their existing Jira environment. This integration streamlines workflows and enhances collaboration between teams.

Customization and Automation

Data Center and Cloud versions allow organizations to customize workflows, automate processes, and enhance overall efficiency in IT service management operations.

Differences Between Data Center and Cloud Versions

 

Feature

Extension Server/Data Center

Extension Cloud

Dynamic Forms

In project/global settings

On Server, dynamic relations between fields can be set by adding related fields to the root field. Every related field can be marked as “Required”.

All fields have to be added to proper screen and request type.

Supported types of fields: Select lists, Checkboxes, Radio Buttons, Priority and Components.

In project settings

On Cloud, relations between fields can be built with Conditions. Additional validation rules can be set using Validators.

Configuration resembles request type settings. Fields are displayed on the form directly by our app.

Supported fields: Select lists, Checkboxes, Radio Buttons, Number field, Text field, Labels, Components, Fix version(s), Affect version(s), Date Picker, Date Time Picker.

Bundled Fields

Configurable globally

Configurable globally

Show Assignee

Configurable in General Settings

Configurable in Request details extension

Show Attachments

Configurable in General Settings

Configurable in Request details extension

Issue links

Configurable in Visibility Settings

Configurable in Request details extension

SLA Visibility

Configurable in Visibility Settings

Configurable in Request details extension

Customer portal visibility

Configurable in Visibility Settings

Please see the reference below.

Request types visibility

Configurable in Visibility Settings

Please see the reference below.

Fields visibility

Configurable in Visibility Settings

Soon

User Synchronization

Configurable globally

Soon

One of the crucial features absent in the Cloud version is the Customer Portal and Request types visibility control. Presently, there is no available API to manage which groups have access to different request types and the entire portals, which is a recognized limitation.

Deployment and Infrastructure

Data Center requires on-premises deployment and dedicated infrastructure management, while Cloud offers a hosted solution with Atlassian managing the infrastructure, relieving organizations of hardware responsibilities.

Scalability and Performance Management

Data Center caters to the scalability needs of large enterprises with manual horizontal scaling, while Cloud solutions offer automatic scaling, making it ideal for businesses of varying sizes.

Security and Compliance Control

Data Center provides more granular control over security measures and compliance adherence, which organizations with stringent security requirements prefer. Cloud versions rely on the provider's robust security practices, adhering to industry standards.

Conclusion

Extension for Jira Service Management empowers organizations to optimize their IT service management capabilities. Businesses can make informed decisions that align with

  • specific requirements
  • scalability demands
  • security considerations 
  • budget constraints 

by considering the differences and similarities between the Data Center and Cloud versions. 

Understanding the nuances of each version equips organizations to unlock the full potential of Extension for Jira Service Management, fostering streamlined and efficient service delivery for their customers.

 

Cheers,

Oliwia

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