Send custom email when Reporter @mention someone in Comment on Issue Edit Screen

[Digvijay Singh Gehlot]

Hi Community,

I want to send a custom email when the Reporter mentions @ someone in Comment section on the Issue Edit Screen.

I don't want to send the JIRA Email notification to mentioned user here, I want to send a custom email with content like this:

"Hi mentioned-user,

Reporter issue-reporter has mentioned you on this issue summary, issue key for further assistance. Please find the below comment:

"issue.comment.last.body"

How can I configure the above by using scriptrunner, JMWE app, or JIRA automation?

And please guide if there is any possibility to make the required changes in Notification scheme accordingly.

Thanks

[Ram Kumar Aravindakshan _Adaptavist_]

Hi @Digvijay Singh Gehlot

I have already provided a working solution for this in this ticket: https://community.atlassian.com/t5/Jira-questions/Send-custom-email-when-Reporter-mention-someone-in-Comment-on/qaq-p/2764417

Thank you and Kind regards,
Ram