Link different Jira accounts in different Excel files using Jira Add-in

[Kourosh Samandarian]

I have different Jira account from different clients and want to extract Jira data using filters. But Jira add-in shows only Starred filters of one of them. 

How can link my relevant jira account issued by every client to the Jira add-in in different Excel workbook?

I've changed my account from my avatars and all current solutions in google, but has worked yet.

[John Funk]

Hi Kourosh - Welcome to the Atlassian Community!

I suggest you contact the vendor of the add-on directly for their support. 

[Kourosh Samandarian]

Thanks John.

but the add-on is Jira Cloud for Excel, and I assume the vendor is Atlassian.

To clarify the issue:

I've got Jira Cloud add-on installed in XL workbook1 for client1 and Jira account1.
I've got Jira Cloud add-on installed in XL workbook2 for client2 and Jira account2.

I've Jira filters1 for account1, and Jira filters2 for account2.

I expect to see Jira filter1 in XL workbook1 and Jira filters2 in XL workbook2. But, I see Jira filters1 in XL workbook2 even after I change my Jira account in XL workbook2.

[John Funk]

Thank you for the clarification. It sound more like you have an issue with your filters. 

And what do you mean by account? Is this a separate project? Or a separate Jira instance? 

[Kourosh Samandarian]

Separate Jira instance. Jira instance1 on the client1.atlassian.net, and instance2 on the client2.atlassian.net

[John Funk]

That sounds like a caching issue with your browser. Try clearing your cache and see if that helps.