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Calcular tempo que o chamado está aberto

Lidiane Fernandes
Lidiane Fernandes
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April 8, 2024

Boa noite, 

Gostaria de saber se tem algum filtro no jira ou JQL que consiga trazer quanto tempo o card tá aberto ou quanto tempo falta pra ele atingir o SLA.

Exemplo: Chamado foi aberto 13h00 e faltam 4 horas para ele estourar o SLA.

 

Obrigada

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Vronik
Vronik
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April 11, 2024

Olá
Você pode fazer isso sozinho, pegando a data de criação do cartão e somando as horas dependendo do SLA que você tem que realizar e com esse filtro talvez eu possa montar um dashboard com um gadget bidimensional ou torta para você veja. os resultados, você pode tentar

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