Bug Excel-like Bulk Issue Editor

[Manon Schaller]

Excel-like Bulk Issue Editor is not working ➜ I get an Error message

[Alessandro Cristiano · Accepted solution]

Hello @Manon Schaller 

Alessandro from Ricksoft, developer of Excel-like Bulk Issue Editor here.

We apologize for the inconvenience this issue is causing.
Our team is already aware of the situation and is actively investigating for a solution.

Once we have further updates to share, we'll provide you an update.

If you have any other questions in the meantime, let us know!

Kind regards,
Alessandro C.

[Manon Schaller]

Hello @Alessandro Cristiano ! Thanks for the answer. Looking for any update ;)

Best regards,
Manon 

[Alessandro Cristiano]

Hello @Manon Schaller , appreciate your patience and understanding.

Our team has just released a new version of the app with the following fixes:

• Unable to update the JQL from the JQL Editor
• Unable to add a new spreadsheet from project settings
• Error message "[Object Object"] when loading the spreadsheet
• Error message "Cannot read properties of null" when loading the spreadsheet
• Error message "Error Filter not found" when loading the spreadsheet
• Radio button value is not visible
• Fix version value is not visible after filtering the spreadsheet
• Fix version category is missing from the dropdown option

We have partially resolved issues related to sorting features, and we anticipate resolving the remaining ones by the end of this week.

I imagine that the issue you've been seeing is related to the "Error message 'Cannot read properties of null'". Could you please check if your issue has been addressed?

Look forward to hearing from you!

Kind regards,
Alessandro C.

[Manon Schaller]

Hello @Alessandro Cristiano ! Sorry but it still doesnt work.. We no longer have the error message, but the page stay blank ➜ see screenshot attached.

Can you help please ?

Thks ++

[Alessandro Cristiano]

Hello @Manon Schaller 

Thanks for your update, I apologize for the inconvenience caused.

Today we released a second batch of the new version bugfixes.
Could you please let us know if the newly mentioned issue is resolved?
In case it persists, we may need to investigate your situation individually and may need a .HAR file for that.

With that in mind, may I suggest you to create a new ticket in our support system and ask you to upload the file? You can do so by accessing the following address: https://ricksoft-support.atlassian.net/servicedesk/customer/portal/4

If you need help on how to generate and provide the HAR and LOG files, please refer to the steps below:

- Open your instance in the Google Chrome browser;

- Open the Browser Console (press F12 or right-click on the mouse and choose Inspect);

- Navigate to the Network tab

- Check the box next to preserve log and perform the steps to reproduce the problem;

- Save the results as .har file (right-click and choose Save as HAR with content);

- Navigate to the Console tab, and perform the steps to reproduce a second time;

- Save the results as .log file (right-click and choose Save as);

- Attach the files to the ticket.

We will be looking forward to hearing from you with the results and appreciate your continued collaborationg. Please do let us know if you have any additional questions.

Kind regards,

Alessandro C.

[Manon Schaller]

Dear @Alessandro Cristiano thks for your help. Everybody in my organization is in the same situation. I opened a ticket and followed the procedure for the .HAR file.

Hope it will help you to find the problem !

Best regards

Manon

[Alessandro Cristiano]

Appreciate it @Manon Schaller 

Thank you very much for creating it!
Our Support Team should be getting in touch with you soon about the next steps.

In the meantime I have taken a quick look on the .HAR file and noticed that some connection requests have failed - this may happen due to the browser trying to gather cached information that does not exist anymore.

To rule out that possibility, would you kindly clear your browser cache and try again? You can do so by performing the following steps:

- On your computer, open your browser and access the app.

- If using Google Chrome, At the top right of your toolbar, click the vertical Three dots next to your profile icon.

- Select "Clear Browsing data..."

- At the screen,  to delete everything, select "All time".

- Next to “Cookies and other site data” and “Cached images and files,” check the boxes.

- Click Clear data.

If this procedure don't sort the issue out, it will at least speed the Support Team investigation, but I hope it all goes well in the first try!

We will be looking forward to hearing from you either here on your ticket.

Kind regards,
Alessandro C.

[Manon Schaller]

hello again @Alessandro Cristiano 

thks for your help and I will reply to the support also : we tried to clear our cache following your procedure but it doent work...

[Alessandro Cristiano]

Thanks for the update, @Manon Schaller 

Our team will continue to investigate and should update you on the situation shortly.

Please don't hesitate to contact us in the meantime if you have any additonal questions.

Wish you a great day ahead!

Kind regards,
Alessandro C.

[Nikola Perisic · Accepted solution]

Welcome to the community @Manon Schaller 

This error is related to the application itself. Currently, on their status page: https://excel-like-issue-editor-for-jira.status.ricksoft-inc.com/ there are no reported incidents.

Before submitting a support ticket to them, clear the cache of your browser, try with a different one and also run in the incognito mode. If you still have the same issue, then you can refer here: https://ricksoft-support.atlassian.net/servicedesk/customer/portal/4