When will Team Managed JIRA projects allow for "post action" flows to Zendesk?

[Jimmy Rufo]

Does anyone know when Team managed projects will allow for a post action follow for status changes in Zendesk, to alert linked Zendesk tickets?

We used the below documentation to set up a flow in an organization managed project, based on our integration with Zendesk, but this is not supported for "Team" managed projects.

https://support.zendesk.com/hc/en-us/articles/4408832025114-Updating-a-ticket-when-the-status-of-a-Jira-issue-changes#:~:text=click%20Publish.-,Supported%20comment%20placeholders,-You%20can%20enter

[Jimmy Rufo]

Alternatively, does anyone know the best way to utilize Zendesk POST triggers using the the "Automation" feature in these project types?  There is no documentation I can find that helps with this.

[Syed Majid Hassan -Exalate-]

Hi @Jimmy Rufo

This is Majid @ Exalate. 

Unfortunately, it seems that the team managed projects are not supported as per the article you linked. Have you considered a third party integration solution to fully synchronize your Zendesk instance to Jira bidirectionally. If not, I would urge you to look at Exalate where you will be able to easily set up the use case described above and more. The app provides you fully customizable synchronization between tickets in Zendesk and tickets in Jira. 

Please feel free to book a customized demo if you would like to see the product in action. 

Thanks

Majid

[Diana_Architect_ZigiWave]

@Jimmy Rufo hi there. If you're open to using alternative tools to help you resolve your use case, feel free to explore ZigiOps. It can help you connect the two systems bi-directionally, transfer any fields and sync them. It can also be customized to fit various use cases. Check it out and if you think it would be useful, book a demo to see it in action.

Regards, Diana (ZigiWave)