JIRA automation: when all items in checklist are done, then change issue's status

[Tauscher_H-D]

Hello,

I am struggling to find a way to change the status of an issue when all items of the checklist related to it are done in Jira Automation

I only see one field that gets updated in my case, a custom field called customfield_10489, that carries the value: "Checklist: 4/5" for example.

The issue I have is that when I check the last item, the value in customfield_10489 is updated to "Checklist: 5/5", but I cannot get my Jira automation to trigger here. I don't know how to find this field in the Drop down of the Monitor field value change trigger

I can only seem to choose fields that have a name, and I don't see a name on this field aside from customfield_14089 itself.

Given this issue with triggering the automation, do you think the solution is still this?

• Ensure the Save local checklist items to Jira custom fields global setting is enabled.

If i manually trigger the automation, I can already extract the value 4 and 5 from the value "Checklist: 4/5" and compare them. I just cannot get the trigger to fire.

The Issue Updated trigger also does not fire when I check an item on a checklist, so I'm a bit stuck.

The Checklist app is the one by Code Heroes.

Does anyone habe any idea what I could do?

Thanks a lot for your help.
Markus

[Matthias Sohn]

Hej Markus,

u should see a trigger <checklist changed>

this is the way.

regards, Matthias

[Tauscher_H-D]

Hi Matthias, thanks for your response.

I do not see such a trigger:

[Matthias Sohn]

sorry, we use another checklist app. 

[Gracjan Wesołowski _HeroCoders_]

Hello Markus,

My name is Gracjan, and I'm a Customer Success Expert at HeroCoders, the team behind the Issue Checklist app that you are using.

Please be informed that the Checklist Progress custom field is not sending an updated trigger, and because of that, it cannot be used in automation.

You can use the Checklist Completed custom field to trigger automation whenever there is a value "All Completed".

Please refer to this documentation. It works slightly differently but with the same mechanics.

We can also join together on a call to review this if you need any further help.

Cheers!

Gracjan

[Tauscher_H-D]

Hello Gracjan,

Thanks a lot for your answer :)

Looking at the documentation you sent, it means I need to get a Jira Admin to set this, correct?:

• Ensure the Save local checklist items to Jira custom fields global setting is enabled.

I was wondering how I was already getting a customfield_10489 populated if this wasn't set (see post). But I'm no Jira admin and don't really understand the proper effects of this setting.

I just don't understand why I cannot use the customfield that already changes from the drop down in the Field value change trigger, and wonder if that is because customfield_10489 has no field name or something.

As you can see, many things I don't know while at the same time trying to make things work :) Maybe not the best combination :D

Kind Regards,

Markus

[Tauscher_H-D]

Hi Gracjan, 

do you have time to take a look at my last answer?