Ensuring You Don’t Compromise Your Customers
Hello, Atlassian Community Members!
Your customers' trust is the cornerstone of your business, and a single misstep can unsettle that trust. In response to recent breaches, we have crafted a tool to ensure your customer data remains private and your team can provide support safely. Introducing Securely, your assistant in working with sensitive customer files.
Background
Recent incidents, such as the Okta breach, have highlighted the risks associated with not properly sanitizing customer HAR files. These breaches can cascade, compromising services like Cloudflare and 1Password and hurting Okta’s brand.
A HAR file, or HTTP Archive format file, is a JSON-formatted log of a web browser's interactions with a site. When you visit a website, your browser makes a series of requests and receives responses: these are what a HAR file records, capturing the precise details of these exchanges. Developers and support teams (including Atlassians') often utilize HAR files for performance analysis, diagnosing errors, and tracking down network issues. They are like the meticulous notes of an explorer, charting every step of the journey through the web's intricate pathways.
Sanitizing HAR files is critical because they can contain sensitive information such as personal data, authentication credentials, and other details that, if exposed, could compromise user privacy and security. Just as a responsible traveler would safeguard their diary from prying eyes, sanitizing a HAR file ensures that any confidential information it contains is scrubbed clean before being shared. This is not just a technical necessity but an ethical imperative, ensuring that the digital trails we leave behind do not lead to risks for the users we serve. It's a fundamental step in maintaining the trust that customers place in us, ensuring their digital footprint is as secure and private as their own thoughts.
Securely Launches To Scrub Sensitive Data from Your Jira System's HAR Files
- Secure Infrastructure: Securely runs on Atlassian Forge so that most data processing happens within Atlassian systems. The data scrub does happen on Cloudflare, but we're working on moving this to Atlassian Forge as well. In the meantime, no data is stored on Cloudflare or in Forge other than the app configuration.
- Proactive Data Protection: Securely automatically scans and sanitizes any HAR file attached to Jira and removes certain default data elements.
- Tailored Security Measures: For more comprehensive data removal, Securely allows you to configure even more aggressive data deletion policies.
- Vision-friendly Interface: While it's usually said that if you launch with dark mode, you have waited too long, we were lucky to get this in the tool with v1.
Working Together To Protect One Another
The true strength of a tool like Securely is honed by the community that wields it. Your experience, expertise, and feedback are crucial in evolving Securely into a more formidable shield for customer data. We are eager to hear about the data privacy challenges you face and how Securely can help strengthen your data protection practices.
- Security or Bugs: If you've spotted a vulnerability or have suggestions for improvement, your insights are invaluable in fortifying our defenses.
- Feature Suggestions: We welcome your ideas for new features or tools that could bolster our collective security. Each suggestion helps us add another layer to our armor.
- Documentation Feedback: If you see something missing from our documentation, let us know so we can fix it!
- Customer Stories: Share how Securely has assisted you in protecting customer data. Your stories contribute to the collective wisdom of our community.
We invite you to give Securely a try, explore its capabilities, and share your feedback. Every install, rating, and comment propels us toward a future where customer trust is absolute, and the privacy of their data is uncompromised.
To a secure and trusted future,
Boris