Take Control of Your JSM Budget: Stop Struggling, Start Tracking with Cost Tracker

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Struggling to accurately track the costs of your JSM tickets? You're not alone. Manually managing time spent, expenses, and billing for service desk requests can be a tedious and error-prone process. This article introduces Cost Tracker for Jira, a powerful add-on that integrates seamlessly with your JSM or Jira instance.

Common JSM Finance Tracking Problems:

• Inaccurate billing: Ensure your invoices reflect the true cost of each JSM ticket, eliminating disputes and improving client satisfaction.
• Limited visibility: Gain instant insights into project and ticket costs, allowing for informed decision-making and resource allocation.
• Time-consuming manual work: Automate time capture and expense tracking, freeing up valuable time for your team to focus on delivering exceptional service.
• Lack of reporting: Generate detailed reports to analyze cost trends, identify cost drivers, and optimize your service delivery offerings.

How Cost Tracker Solves Your Problems:

Automatic Cost Capture: Automatically calculates costs based on user rates and time spent on JSM tickets, eliminating manual data entry.
Direct Expense Management: Easily add and manage direct expenses associated with JSM tickets, like travel or equipment costs.
Comprehensive Reports: Generate reports by project, customer, service request type, or any other relevant criteria, providing a holistic view of your JSM finances.
Multiple Reporting Levels: Track costs at the ticket, project, team, and portfolio level for complete financial oversight.
Streamlined Billing and Invoicing: Export reports in bare Excel doc or use EVM template export for easy integration with your billing system.

API integration: Use API token to receive project or issue cost date to Power Bi, Eazy Bi or any other tool that can be connected to this data source. 

How to Start?

1. Download and install Cost Tracker for Jira from the Atlassian Marketplace.

2. Set hourly rates for your team members involved in JSM work.

3. Encourage your team to log their time accurately on JSM tickets.4. Add any direct expenses associated with JSM tickets.

5. Start generating customized reports to analyze your JSM ticket costs.

The new Report will include Scope cost, Team cost and Expenses associated with the selected period.

By implementing Cost Tracker, you can gain complete control over your JSM finances, make informed decisions, and improve your service delivery. Remember, Cost Tracker offers a free trial, allowing you to experience the value firsthand.