Process Mining - a Fresh Approach to Time in Status (Activity) Reporting

The requirement to understand how long issues spend in given activities, particularly status, is fundamental to measuring issue efficiency and identifying problems with issue resolution. Given this requirement, there are a quite a few 'Time in Status' applications in the Jira Marketplace.

These apps tend to focus exclusively on activities i.e. how long an issue was in a certain status, how long an issue was assigned to a user, etc and represent more of a 'reporting' style application. They provide another way of analyzing issue history data but importantly, they require the user to interpret the data to make decisions.

 

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But what if there was a way to to provide dynamic, rapid traditional Time in Status reports along with...

  • Visualisation of your Jira workflows and processes
  • Analysis of not only Activity metrics (duration, standard deviation, etc), but also Step (transition) and Variant (unique combinations of steps) metrics
  • Detection of loops in workflows and processes, representing re-work
  • Automatic provision of insights into the types of issues associated with workflow and process problems
  • Discovery algorithms to identify issue performance and compliance problems, as well as automation opportunities
  • Simulation of cost savings by apply costs to steps to calculate overall project cost and then identifying cost reduction opportunities
  • The ability to automatically optimise your Jira workflows and processes

There is a way!

Process Mining technology and associated analytics and insights

 

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Process Mining is a widely used technology to model, analyze, and optimize business processes. In the age of digital automation, Process Mining is an essential component for organizations wanting to gain a competitive edge in their digital transformation journey.

Process Mining extracts the events associated with a process and provides an x-ray visualization into how a process is functioning. This enables the rapid detection of performance problems, compliance issues, and opportunities for automation in your Jira workflows and associated processes.

 

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ServiceNow have recognised the value Process Mining brings to optimizing issue resolution. The Process Mining module in ServiceNow is a featured component of their Enterprise version. Vijay Kotu, SVP - Analytics for ServiceNow, has stated;

  • 'Process mining is a game changer for process optimization'
  • 'Process mining answers the questions of why, which KPI's can't do'
  • 'Process mining is an easy decision for any company that wants to gain a competitive edge as part of its digital transformation'

Metricus has delivered Enterprise Process Mining to Jira with the Process Optimizer for Jira  app. Sign up for a free 30 day trial or check it out at metricus-demo.atlassian.net.  And here is a quick video featuring the Time in Status/Activity functionality in the Process Optimizer.

 

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