Let's imagine that we know about the printer crash in our company. We know that in a minute, we will be flooded with incidents about the same bug โ sounds familiar? So how can you prepare yourself to stay focused on the real problem, not on linking issues, changing all incidents statuses or resolution, and answering in comments hundreds of times (leaving reporters without answers is not customer support we want!)
Issue Merger (Cloud version) with a new feature: bulk actions to the rescue.
First, let's create an auto-merge rule to merge all the tickets automatically.
I've defined triggers, conditions, and actions.
Now, all the tickets that match these requirements will be merged into one target issue.
Effect: When opening a source issue, you will see all of the source issues linked to the same place. One source of truth and no messy board anymore. The agent will solve one ticket instead of tens.
We already created an auto-merge rule to put all of them into one target issue. Thanks to that, the source is tidy, and agents can focus on one ticket, not on linking all of them.
We managed the problem, and now we want to inform all ticket reporters and change the status of every incident. What if there are hundreds of tickets? Or even 200? Most agents won't answer every ticket due to a lack of time. But there is a way to take care of every reporter and provide them boosted customer support.
Thanks to a new feature from the Issue Merger PRO app, you can manage all incidents from one issue simultaneously without switching between views in Jira or using Navigator or Bulk Edit in Jira.
Inform reporters about their status, or give them the good news without copying and pasting the same comment many times.
๐ All bulk actions you can do from now on:
We made this feature with our customers in mind, hearing their needs and ideas. We look forward to feedback to expand the panel with new functionality.
Benefits of using Issue Merger for Jira with auto-merge rule and bulk actions
Try it, and see for yourself what a game-changer it is. ๐
If any doubts, just leave us a comment ๐
Celina Kuziemko - Appsvio
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