JSM + Appointments = Customer Happiness = Scheduler for Jira Service Management

Jira Service Management (JSM) is a game-changer for organizations seeking to streamline their IT service desk operations. It empowers teams to efficiently manage customer requests, track issues, and collaborate seamlessly.

But what if you could take JSM's capabilities a step further by integrating a more streamlined approach to appointment scheduling?

Imagine this:

  • A customer experiencing a software glitch can use the JSM portal to not only report the issue but also schedule a dedicated troubleshooting session with an IT specialist.
  • A potential customer can leverage JSM to set up a personalized demo with the salesperson, all within the same platform where the salesperson manages the sales pipeline.
  • An onboarding team can utilize JSM to schedule welcome calls and training sessions for new clients, ensuring a smooth integration into the platform and fostering a positive first impression.

Sure, agents can already do that now, except they have to face a huge challenge – juggling tools and frustration.

Agents find themselves switching between JSM, external booking platforms, and communication tools, leading to confusion, wasted time, and frustration. This fragmented process can also create delays and hinder effective support delivery.

How can we ensure that appointment scheduling becomes a seamless part of the JSM workflow, boosting efficiency and improving the customer experience?

Introducing a Seamless Solution: Scheduler for JSM

Our innovative JSM app tackles this challenge head-on by integrating appointment scheduling directly into the familiar JSM environment. This empowers both customers and agents to experience a smoother, more efficient process:

  • Customers can book appointments with ease 

    Scheduler for JSM_ Customer booking appointments.pngCustomers can conveniently schedule appointments directly through the JSM portal, eliminating the need for back-and-forth communication.

 

  • Effortless appointment management for agents
    Scheduler for JSM_ Agent appointment management.png

    Agents can manage their entire appointment schedule within JSM, including accepting, declining, or starting appointments directly from the relevant ticket view. No more toggling between different platforms!

 

  • Simplified setup and availability management
    Scheduler for JSM_ Admin session setup.png

    Project admins can define team working hours and set up appointments based on their preferences, ensuring appointments align with agent availability.

 

  • Seamless integration with Google calendar

    When an agent accepts an online appointment, an event is automatically created within their calendar, and an invite is sent to the customer. This ensures everyone is on the same page, eliminating confusion about meeting details and times.

Scheduler for JSM aims to empower JSM your agents to focus on what matters most – helping customers and delivering exceptional support.

Ready to experience the power of streamlined appointment scheduling within JSM?

Install the app for a FREE 30-day trial or contact us today to learn more about how Scheduler for JSM can transform your customer support workflows!

0 comments

Comment

Log in or Sign up to comment
TAGS
AUG Leaders

Atlassian Community Events