Automate content publishing in Confluence: Use cases with Space Sync app

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Whether you implement Confluence as a centralized hub for internal knowledge sharing or content management, it’s crucial to optimize the content workflow, from information searching and content creation to publishing.

In this article, let's explore the most popular use cases for Confluence. You'll also learn more about how to publish and maintain content across spaces to accommodate these use cases with Space Sync for Confluence add-on. 

1. Enterprise knowledge management

Confluence is a centralized repository for all your company’s knowledge, procedures, or resources, where teams can find and access relevant content to complete their work without searching multiple sites. With Confluence as a go-to source for organizational knowledge, you don’t have to worry about information silos.

However, these functionalities will only shine if you have a knowledge management process that empowers teams to create and share content.

Elevate knowledge management across internal spaces

It’s common for organizations to structure Confluence by departments and each team will manage their own space. This structure, while considered a standard approach, may lead to silos or duplicated content.

Internal knowledge is co-created and shared across teams. For example, the product team maintains documents about products and share them with the rest of the organization to ensure their colleagues have the latest information about new feature launches. This information can be consumed and translated into relevant deliverables like knowledge base or marketing assets.

Space Sync for Confluence allows teams to distribute and maintain content from the product team’s space and other spaces at ease. This ensures all teams have instant updates on important information, without relying on manual page sharing (that will end up in layers of notification).

For example, you can enable the auto sync by label feature to auto publish relevant product updates to the marketing team:

2. Building a customer knowledge base

Besides internal collaboration, many teams adopt Confluence to build a comprehensive customer knowledge base. One of the most popular use cases for Confluence is technical documentation.

Detailed articles, FAQs, and troubleshooting guides can empower your customers to find solutions independently, reducing support ticket volume and increasing customer satisfaction.

Integrated with Jira Service Management, Confluence documentation gives you and your customers a seamless experience in gathering product knowledge. Internal teams can also create help content or release notes following the development work in Jira. This complete workflow makes Confluence a great solution for building a knowledge base. As with intranet, it also requires a structured publishing workflow.

Automatically share approved content to a public Confluence site

You may create a separate Confluence instance to host these documents. However, manually maintaining content from the internal space and this external public site can be error-prone. Not only ensuring the latest content is cross-published to the right destination, you’ll also need to perform frequent updates to old pages, in cases the product features change.

With Space Sync for Confluence, it’s extremely easy to automate document lifecycle processes between a draft space and public space (site).

By utilizing the content status, you can manage your draft and finalized content across instances without manually reuploading the page content. All you have to do is configure the automatic synchronization between internal site and the public site based on the status. That way, once a draft is approved, it will be automatically published on the synced site.

For future updates, you can simply move the page status to “In Progress” or “Ready to review” if you need to make changes. Only when the page status is marked as “Approved”, these updates will be synced to the public document.

With this app, you can easily set up automated workflows for content approval and publishing across spaces and sites. This translates to:

• Reduced manual work: No more manually copying drafts to separate publishing spaces.

• Faster time to publication: Approved content gets published instantly, keeping your audience informed with the latest information.

• Enhanced accuracy: Eliminate the risk of errors that can occur with manual copying.

Try it free from the Marketplace: Space Sync for Confluence

[Andy Gladstone]

I love the concept of publishing once in a single space and being able to sync those pages to another space/site. How do these pages appear in the target space/site page tree? Is there any visual indication that these pages are synced copies from another space/site?