how to change the assignee value depends upon the custom field value

[rTrack Support]

hi ,

i need to set the default assignee based on the custom field value . could you please help on this .

ex:

custom field value contains :a,b,c,d

if a choose need to assign to the user a in the same post function 

if i choose b then need to change as b user .

here we are using a single issue to look at various teams . so we have to move the tickets with the internal status as custom field value . pls help on this .

we will allocate to the user based on the field value only .

Thanks in advance .

[Mahesh S · Accepted solution]

First of all, I hope you are using a User Picker custom field having a,b,c and d values. However, you can try this following step.

In the workflow post function, you will get a built-in post function 'Copy custom field values', if you have script runner plugin. Here, you can provide the source field and target field for copying the values.

[rTrack Support]

Hi Mahesh,

i am having the custom field value with team names .

if i choose team a then need to set to some user in the post function

if i choose team b then need to set to different user by using the post function.

[rTrack Support]

If it is possible with script runner pls suggest the methods how to assign the issue based on the custom field value .

[Mahesh S]

Please try this script and let me know the results. Sorry, I couldn't test and provide you, since I am away from my work station.

import com.atlassian.jira.ComponentManager
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.comments.CommentManager
import com.atlassian.jira.issue.fields.CustomField
import com.atlassian.jira.util.ImportUtils
import com.atlassian.jira.user.util.DefaultUserManager
import com.atlassian.crowd.embedded.api.User
 
userManager = (UserManager)  ComponentAccessor.getUserManager()
MutableIssue issue = issue
IssueManager issueManager = ComponentAccessor.getIssueManager()
CustomFieldManager customFieldManager = ComponentAccessor.getCustomFieldManager()
CustomField mycustomfield = customFieldManager.getCustomFieldObjectByName("customfield_Name")
String mycustomfieldValue = (String) issue.getCustomFieldValue(mycustomfield)
if(mycustomfieldValue != null)
{
	if(mycustomfieldValue.equals("a")){
		User usera = userManager.getUser('userABC')
		issue.setAssignee(usera)
	}
	if(mycustomfieldValue.equals("b")){
		User userb = userManager.getUser('userXYZ')
		issue.setAssignee(userb)
	}
}

[rTrack Support]

hi thanks mahesh ..

shall i need to paste this script in the post function directly  or else.. 

[Mahesh S]

yes, you can use this script directly by making these changes,

• customFieldManager.getCustomFieldObjectByName("customfield_Name") - Replace "customfield_Name" with your customfield name.
• mycustomfieldValue.equals("a") - Here, "a" is your first value of customfield.
• User usera = userManager.getUser('userABC') - Here, 'userABC' is your new assignee value.

Similarly add the other values as well, in respective if loops.

[Sofya]

So close! When I copy this script to my post-function

I get two errors:

1. "unable to resolve class UserManager" for this line:
   userManager = (UserManager)  ComponentAccessor.getUserManager()

      2. "unable to resolve class IssueManager" for this line:

     IssueManager issueManager = ComponentAccessor.getIssueManager()

Any ideas?

Thank you.

[Sebastian Gomez]

I am getting the same error