What options we have to embed JIRA Customer Portal to our website?

[Milan Kovacs]

Hi there,

My question is simple as you like; what options do we have to embed the Customer Portal to our website?

Thanks in advance!

Milan

[Ro]

Good news everyone! Jira Service Desk Cloud has just launched a widget that lets customers can send you requests from any webpage without a login. Learn more about it here, and please let us know if you have any questions!

Cheers,
The Jira Service Desk Cloud team

[Andrey Kiyanovskiy]

Hi Robin,

Thank you for the goof news! Could you please tell if Atlassian is going to implement JSD widgets for JSD on-premise edition?

[Dominic Giroux]

Same here!  We need this for on-premise!

[Ro]

Hi Andrey and Dominic,

I'm only across Cloud, but there are a couple of open Jira.atlassian.com tickets related to embedding widgets, such as https://jira.atlassian.com/browse/JSDSERVER-23 and https://jira.atlassian.com/browse/JSDSERVER-202. Voting and watching the tickets would be the best way to give feedback and get updates from the Server team. 

[Eugene Yasiuchenko]

Hi Robin

 
In our company we use JSD for working with many different customers and each of them has their own dedicated Service Desk portal.
We'd love to use widget for couple of our customers, however there's a concern that if we setup a login-free portal for customer 'A', - others would be able to see it in service desk portals list along with their own portal. So customer's 'A' portal would be seen by customer 'B' and 'C'.
am I right in my concern ? Is there anything we can do in order to prevent exposing a dedicated portal to everyone ?

thanks in advance

[Ro]

Hi Eugene,

You're correct. At the moment, the widget is designed for public use moreso than client work, so there isn't a way to hide a login-free portal from the portals list. We did get feedback at Summit that people need a way to do what you're describing. 

The best way to let the PM team know you're interested in this use case is to create a ticket at jira.atlassian.com. We often use these tickets to track demand and get feedback when we start planning and designing new features.

Cheers,
Robin

[Kevin Brooks]

Robin, the instructions for the service desk widget are top just copy and paste the code.  I am trying this but nothing is happening.  Does this code create it's on button or do you need to tie the code to an on-click type action?

[Ro]

Hi Kevin - on the Widget settings page, there's a toggle at the top that says 'Enable widget'. Is it toggled to On?

[Kevin Brooks]

Robin, thank you.  My Jira admin had setup the widget and swears the enable button was not there when he did.  Works now!

[Jack Friend]

Plus one...how can I give my customers access to the service desk and confluence space, but not require them to use a login / PW and not open everything up to the public internet? Whether iframe or some other options...

[Joshua McQueen]

Did you ever find out the answer to this? 

[Kate Archbold]

Hey everybody,

Thanks for your interest in embedding the customer portal onto your website! I'm a designer from Atlassian, and I'm excited to announce that we have started a private beta program for an embeddable JIRA Service Desk widget. At the moment, the beta allows admins to embed a request form directly into a website or web application, which feeds issues into your service desk project. At the moment we're currently supporting JSD Cloud.

We are constantly updating the beta and plan to add more capabilities as time goes on. If you're interested in joining the private beta program and are keen to provide feedback to help shape the feature, you can register on the wait list here: JSD Widget Beta Signup

Please let me know if you have any questions or comments!

Kate

[NB]

[POST REMOVED]

[Stephanie]

is this going to happen? The widget is fine, but i also want to add an iframe contact form to get requests. 

[Michael Woffenden]

Did this ever go anywhere? 

I'd like to see a simple widget capability in JSD Server --- just like the one in cloud.  It should work just like this.  See lower right of screen.

• Git Integration for Jira by BigBrassBand

BTW I clicked on the old beta signup and it went nowhere.

[Derek Breault]

Brandon, 

Would you be willing to elaborate on how you were able to do this? I am struggling with finding the correct file(s) to do this. It would be greatly appreciated. 

Thanks,

Derek

[Brandon Phillips]

Plus one here.  

We have the same need.  

I was able to embed the portal on to our new Confluence based Intranet easily enough, but it retains the footer - which essentially duplicates the footer since its shown in the iframe for Service Desk and on the outer Confluence page.  

[Judith Leupen]

I have the same question. We use JIRA Service Desk. within JIRA service desk we have created a portal for customers. However, our end users do not need to know they are using Jira, their main source is confluence. It would be great if the portal can be embedded in to a confluence page.

issue collectors work just fine for overview and so on, but not for 'customers'

[Soumen Bhattacharya]

Updating the comment because I am looking at it as well. I think the question is misunderstood. I have a cloud-based software product with a help desk icon. When a user clicks on the help desk icon, I want to open up the JIRA customer portal for my end-user to raise tickets. This gives my end-user a easy, seamless transition to help desk tickets. The customer portal can open a new page but I think this is what was the meaning of "embedding" the link on my website.

[Dominic Giroux]

JIRA issue collectors are a JIRA feature, and work best for JIRA users.  If you are not a JIRA user, you have to type in your name and email address, and then it tries to match you to a user.  ServiceDesk 2.0 licensing allows you to open your portal to an unlimited number of users without licensing them as JIRA users.  These users cannot authenticate with JIRA, so issue collectors work poorly for them.

What I would like (and I think this is what the question was about) is reusing the embedding behavior of JIRA collectors but with a SD customer request form URL and the portal login.  That would be the ideal resolution for us, as we could them embed our SD customer request forms directly in the web sites that we support!

Has anyone figured out an easy way to:

a) Invoke just the main frame of a SD customer request page?

b) has some little widget that can be used with any URL (e.g. URL above in a)) 

That could be a temporary workaround until Atlassian addresses https://jira.atlassian.com/browse/JSD-23

[GabrielleJ]

Can you ellaborate on what do you mean by embed? Have you taken a look at JIRA Issue Collectors?

[Milan Kovacs]

Issue Collector is a totally different thing here. By embedding I mean embedding, to simply implant the Customer Portal, like using an iFrame. So we do not want our customers to get navigated away from our website by clicking on links, etc. The whole procedure shall happen on our site. I know by using iFrame it takes about 10 sec. to embed it but this method does not support smartphones and tablets so this section of our website would look horrible. Apart form the basic customization, is it possible to change the Customer Portal's header by adding a piece of code? Cheers,