Unable to update service desk Organizations field of an issue Through Web service

[Arkaprovo Bhattacharjee]

Hii I am using JIRA Servicedesk v3.3, I have more that 5k issues in a Service desk project which I need to bulk update Organizations field. I am trying to update the field 

customfield_10700

(the name is valid for my instance) through web service (request sample is given bellow

{"fields":{"customfield_10700":["TEST ORG 2"]}}

) and the result is  either 500 or 400 error. Previously I have successfully updated Request Participants fields almost in the same way.

{"fields":{"customfield_10001":[{"name":"participant1@domain,participant2@domain"}]}}

I found every information including the field name and how to put values in it by examine result of the following URL

https://<<myjira instance address>>/rest/api/2/issue/<<issue key>>

What am I missing?

[Arkaprovo Bhattacharjee]

I think I got my answer that feature is still not implemented. Add REST support for setting Organization on a ticket

[maccamlc_old_atlassian]

Yep, that is the problem.

I have just fixed this up, so in an upcoming release, this will now be possible to update using Organization ID's.

Regards

Matt

[maccamlc_old_atlassian]

I believe that you might want to try using the Organisation ID, instead of the name, in your request.

[Arkaprovo Bhattacharjee]

In  server log file, it is showing 

java.lang.ClassCastException: java.util.Collections$EmptyList cannot be cast to java.lang.String

against this request 

{"fields":{"customfield_10700":["TEST ORG 2"]}}

I don't think it is due to Organisation ID or name.

[maccamlc_old_atlassian]

Can you show the full stacktrace?

The field definitely stores the organisations by ID (long value) and not the name.

[Arkaprovo Bhattacharjee]

hello @Matthew McMahon here is the stack trace

2017-01-23 09:26:24,646 http-nio-9090-exec-22 ERROR admin 566x8159x1 3ex6hf 10.1.10.14 /rest/api/2/issue/EWSMSP-4557 [c.a.j.rest.exception.ExceptionInterceptor] Returning internal server error in response
java.lang.reflect.InvocationTargetException
	at sun.reflect.GeneratedMethodAccessor3438.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)
	at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker$1.invoke(DispatchProviderHelper.java:192)
	at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$1.intercept(DispatchProviderHelper.java:83)
	... 3 filtered
	at com.atlassian.jira.rest.exception.ExceptionInterceptor.intercept(ExceptionInterceptor.java:55)
	... 1 filtered
	at com.atlassian.jira.rest.v2.issue.scope.RequestScopeInterceptor.intercept(RequestScopeInterceptor.java:39)
	... 15 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
	... 1 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
	... 32 filtered
	at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
	... 8 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 53 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:76)
	... 1 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:74)
	... 16 filtered
	at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
	... 20 filtered
	at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
	... 5 filtered
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
	at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:139)
	at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:92)
	at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:64)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
	... 4 filtered
	at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
	... 8 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 4 filtered
	at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
	... 29 filtered
	at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
	... 28 filtered
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.ClassCastException: java.util.Collections$EmptyList cannot be cast to java.lang.String
	at com.atlassian.jira.issue.customfields.impl.rest.TextCustomFieldOperationsHandler.getInitialValue(TextCustomFieldOperationsHandler.java:43)
	at com.atlassian.jira.issue.customfields.impl.rest.TextCustomFieldOperationsHandler.getInitialValue(TextCustomFieldOperationsHandler.java:17)
	at com.atlassian.jira.issue.customfields.impl.rest.AbstractCustomFieldOperationsHandler.updateIssueInputParameters(AbstractCustomFieldOperationsHandler.java:75)
	at com.atlassian.jira.rest.v2.issue.IssueInputParametersAssembler$IssueInputParametersBuilder.finalizeIssueInputParams(IssueInputParametersAssembler.java:428)
	at com.atlassian.jira.rest.v2.issue.IssueInputParametersAssembler$IssueInputParametersBuilder.buildForEdit(IssueInputParametersAssembler.java:230)
	at com.atlassian.jira.rest.v2.issue.UpdateIssueResource.editIssue(UpdateIssueResource.java:58)
	at com.atlassian.jira.rest.v2.issue.IssueResource.editIssue(IssueResource.java:752)
	... 258 more